A Clear Path to Resolution

Our process is designed to be simple, anonymous, and effective, ensuring that barking issues are handled in a friendly and constructive manner.

1. You File a Complaint

The process begins when you provide details about a barking incident. You'll specify the time, duration, and intensity of the barking. This information is crucial for establishing a pattern but remains completely anonymous. Your details are never shared with the dog owner.

2. We Send a Friendly, Anonymous Letter

Once your complaint is lodged, we automatically send a non-confrontational letter to the dog owner's address. The letter informs them about the barking, explains that a neighbour has raised the issue anonymously, and invites them to our platform to see the details.

3. The Owner Can Respond

The dog owner can use a unique code from the letter to access the complaint details on our website. They can then send a pre-written, anonymous response to let you know they have received the message and are taking action. This opens a channel for constructive, no-conflict communication.

4. You Keep a Barking Diary

After the letter is sent, you will be asked to keep a barking diary for a set period (usually 14 days). You'll log any further incidents. This diary is a critical piece of evidence if the issue persists and needs to be escalated.

5. Escalation to the Council

If the barking continues and your diary shows a consistent pattern that meets your local council's criteria, your complaint (including the diary) is automatically forwarded to the council for official review and action.

6. Resolution

The goal is always a peaceful resolution. Whether it's through the owner taking action after the initial letter or through council intervention, the process is designed to solve the problem while maintaining neighbourly relations.